FAQ

 

WHERE DO YOU SHIP TO?🌏

EVERY WHERE BABIE~ We international :D

WHERE ARE YOU SHIPPING FROM?✈️

Singapore! That tiny dot on the map which some of us have some difficulty finding...


MAILING COST📬

I try to keep the mailing cost as low as possible such that you are only paying for the stamp :)  (INTERNATIONAL) - Do take note of the various taxation costs and stuff on your side if there are any!


HOW LONG TILL MY ORDER GETS TO ME?📦

You should receive your order within 3 - 5 business days (SINGAPORE) // ~/>3 - 5 weeks (INTERNATIONAL*) after delivery. I'd usually be mailing the orders out every Monday #MAILMONDAYS


I FEAR MY MAIL BEING LOST👻

Get that additional shipping! You will feel better knowing that you can track your order and see it slowly make its way out of singpost / this tiny island and travel to your arms :)  

*Note for US orders: Tracking will stop at "Arrival at Destination Post" as announced by USPS. You should be receiving your order a week after this status!

*Please note that I am not responsible for lost mail ;-;

I THINK MY MAIL IS LOST🛰️

You might wanna check the estimated delivery durations from singpost first!  If you have waited long past the respective duration, contact me asap and we will sort things out :)


PAYMENT METHOD?💳

Transactions for this online store will be made via Stripe. If you have any trouble making payment (INTERNATIONAL), contact me and we will figure things out together :)

  • PAYLAH/PAYNOW - If you prefer to pay via paylah/paynow, simply screenshot your cart order and send it to me via IG @auzwee
  • SELF COLLECTION (SINGAPORE ONLY) - If you do not wish for your order to be mailed, you can arrange a meet up with me (CCK/Yew tee) via IG @auzwee to collect your order. I will return you the mailing fee which you initially paid during the shop payment transaction!

WHY ARE YOU SO SMOL?🧍🏻‍♀️

that's a secret between you and me o.o